Sometimes they are a little behind with the phone service but all in all very happy with my dentist there. I got my wisdom tooth out in the midst of a pandemic and it was so easy, I was in and out in 15 minutes. Ba da bing ba da boom!
Having a phobia of dentists Dr. Maria Ertz made me feel very at ease while doing root canals, the odd extraction which was fun! etc, I would recommend this practice to anyone, and as for the comments about the receptionists I found them to be polite and helpful.
I found Dr Iain Swann and his colleagues at Citrus to be excellent. Going to the dentist has never been a pleasure and in recent years I have had some poor experiences while living overseas. Initial assessment and treatment at Citrus has, however, been excellent.Dr Swann and his colleagues worked quickly and efficiently, made me very comfortable and provided great care for both routine clean and polish and remedial treatment. He explained every step of the treatment and was very reassuring during the process. The appointments system seems to work very well - never more than a few minutes to wait in reception. All together a very positive experience.
I have to say that Citrus Dental Care have been excellent. Maria has been both wonderfully friendly and professional, and has improved my dental health considerably since I joined in December. I did read the negative reviews before I joined, but they must have changed the receptionist since because the current receptionist, Seonaid has always been incredibly helpful and polite too. No-one looks forward to their dental check-ups but this is the next best thing, very much recommended.
Recently moved to Edinburgh and hate new dentists but, so happy I chose Citrus Drew Mechie was brilliant had to have work that would normally cause pain and not only did it not , I have never felt more relaxed
I don't like the dentist but the professionals here make it a pleasant experience.
Great service and customer care. Maria and the team take great care their patients and provide a fantastic service. Best dentist practice out of the four I've had over the last 30 years.
We had a really good experience this morning at Citrus. The receptionist was welcoming and helpful and the dentist Drew Michie was professional, calm and good at explaining what was happening with our teeth. I would highly recommend Citrus.
I told Dr Iain Swan about my previous awful experiences at the dentist (blood everywhere, enamel removed CAUSING toothache - just for regular check-ups) and he was extremely gentle and professional. No blood, totally comfortable and easy.
I'd really recommend Citrus, especially if you've had bad experiences elsewhere. The receptionist was great too. And they were really upfront about costs for extras (rather than mentioning it afterwards, which I've also had elsewhere!). They do email/text reminders as well, which is handy.
I really have no negatives. Citrus was great :)
Having lost confidence in my previous dentist, I decided to try Citrus and am very glad I did! The practice is centrally located and easy to find. Right from the moment you arrive you are treated as an individual. In fact, the receptionist is the best I have met anywhere! Drew Michie is exceptionally professional, fully explains everything in clear language and provides dental treatment which is the best I have encountered. I would not hesitate in recommending Citrus Dental Care to anyone looking for a good dentist.
Drew Michie is a very careful and skilful dentist. He explains everything very clearly and works steadily in a way that makes me feel calm.
Great care, clean and friendly environment. Punctual and helpful staff! I had a very informative and comfortable appointment.
After moving to Scotland, I didn't know which dentist to choose so I looked on Yelp and found Citrus Dental. I booked my first appointment last week and showed up today at my appointed time. It was easy to register as a new patient, and I was thrilled that Citrus is on the NHS and therefore very affordable!
I had a little bit of a hard time finding this place, but Meadows Place curves so Citrus Dental (and the health clinic it's with) are along the Meadows and the higher numbers curve around away from the Meadows. Although the building is a bit nondescript from the outside, it's nice and modern inside. Dr Iain is great - thorough yet gentle.
I recently visited Citrus Dental Care for the first time and had a very positive experience. The receptionist (Seònaid?) was really friendly and welcomed me to the practice. The dentist, Drew Mitchie, made me feel at ease by talking me through everything he was doing and seeing.
Excellent service. Dr. Iain Swan was extremely professional, and did an amazing job - was vey thorough and kind, explaining everything and making me feel at ease. Receptionist was also very nice. Highly recommended.
nice modern dental practice. very convenient.
Excellent work - I almost fell asleep while having my tooth filled!
I have had 5 sessions of treatment (root canal & crown fitted) at Citrus, and would like to say how thoroughly impressed I am with the whole service provided. Having received a prohibitively expensive quote from a private practise, I decided to be patient and go with an NHS dentist, and I'm very glad I did. The receptionist was very helpful throughout and keen to get my sessions in before christmas. I was kept fully informed of my next treatments via email, with a reminder a few days before each one. The dentist, Drew Michie, was thoroughly professional, keeping me well-informed and putting me at ease throughout the whole process. I was also very impressed with his meticulousness when fitting the crown - it fits perfectly!
If there was a 6th star I would give it!
Such a pleasure to write a review for Citris. I had such a bad experience at previous dentist so I went on googles reviews not to make the mistake again. And Citrus came up tops. And they live totally up to all these reviews. My dentist was Dr. Drew and he was brilliant! Just finished having a root canal & 3 fillings. The receptionist is the friendliest ever! Its in a nice location by the Meadows. Fully recommend this practice!
They are very good! I arrived to Scotland in 2013 and I went on googles reviews to choose the best dental practice, and Citrus came up tops. And they live totally up to all these reviews. My dentist was Dr. Maria and she was great!
Also, the receptionist is the friendliest ever! Fully recommend this practice!
I came to Citrus Dental just recently, after having a bit of a dental emergency while travelling abroad and having recently moving to Edinburgh. Due to the nature of my motivation for registering with a dentist, I was worried and really wanted to make sure I got a good one. I read reviews for a lot of dentists before settling on Citrus Dental Care.
I have only been a patient for about a week so far and Citrus Dental Care has already gone above and beyond multiple times to make sure I'm okay due to my dental emergency. They've even called me the day after I had to seek emergency dental services to see how I was feeling. Even at my first appointment, I could tell the staff are very knowledgable and caring - Shona, the receptionist, took the time to explain the NHS fee structure (not being Scottish, I wouldn't have known).
The staff at Citrus Dental genuinely care about their patient's wellbeing. I wish I could give more stars.
I have one terrifying fear, I did at least, the dentist. Not any more! Recommend to everyone.
Fantastic dental practice. I highly recommend Dr Drew Mitchie.
I really cannot express in words how delighted I am!
After having a very bad experience at another dentist surgery I joined Citrus after it was recommend by a friend.
My dentist Maria Ertz, was absolutely amazing. She talked me through exactly what needed done in language that I understood and during the treatment I can honestly say I never felt a thing, in fact I think at one point I actually fell asleep.
Maria has such a kind and personable approach that I immediately trusted her. If there was more dentists like Maria around I'm sure that everyone would be going to the dentist. She has completely restored my faith in dentists and I am looking forward to going back to see her in 6 months time for my check up.
If you have any fears about going to the dentist at all, this is the place you must go - trust me!
Also would like to say that the receptionist is really friendly and could teach some doctors receptionists a thing or two about customer service.
Can’t praise this surgery enough. Wonderful Receptionist and Dental Nurse,
Dr. I Swan is just wonderful put me at ease, explains every procedure and is so caring and professional. This is how dental surgeries should operate . So my advice to anyone looking for a first class Dentist this is the place, highly recommend.this surgery especially Dr. Swan
Very friendly staff and great services. Very happy with the dentist here.
When my dentist retired, I wasn't too sure about going to a new practice. My son was already a patient with " CITRUS " and highly recommended Dr Drew Michie. Had my first check-up last week. Needed to get a filling and i have just returned home wondering if i actually DID get a filling !!! The whole experience was very professional, and as for pain ? I didn't feel a thing. So Glad to have joined Citrus.
Fantastic service with Dr Swan, very pleased with the crown for my front tooth and general check ups. Very professional and very competent. Really pleased with end result. Thanks!
I've been a patient of Maria's at this practice for a few years now and I have always had fantastic, professional check ups and treatments, and find Maria extremely friendly to deal with. I just went today to get two wisdom teeth out - it was the first time I've ever had a proper procedure done on my teeth and I was a bit scared, but it was completely pain-free and as pleasant a dental experience as I could have hoped for! Highly recommended. The receptionist is also very friendly!
Maria my dentist is excellent. She is friendly and very much puts you at ease. I had some cosmetic work done on my front teeth and to say i am delighted is not enough. My front teeth are fab again and I will be smiling all day long now. The receptionist is also very welcoming and professional. Glad to have found them.
Iain Swan is a fantastic dentist who clearly explains what he is going to do in a very relaxed yet professional manner. He happily answers any questions and worries you may have and performs a great job. Front desk staff very helpful too.
After being mercilessly ripped off and given unnecessary and bad advice at Stockbridge Dental Practice this place provided a safe harbour. An honest, friendly, NHS dentist. Great place.
I have been with Citrus Dental Care for about 6-7 years now and Dr Drew Mitchie has always been my dentist since then. I moved flats a few times in this period and always choose to go to the same dentist because of the quality of their service. Dr Mitchie is very professional, explains what he's doing, he's very reassuring. Now my partner and one of my friends have joined Citrus at my recommendation.
The reception staff are very good as well. I'm particularly fond of Shona.
Really positive experience registering with this practice. Excellent staff front of house and in the surgery itself. Would highly recommend.
Excellent care from start to finish. Have been a patient here for 4 years and had extensive dental work done. Receptionist is lovely and informative, and tries very hard to ensure appointment needs are met. Dentist is great, has great chat and really puts me at ease. He always discusses any costs upfront and only does any surgery/work on my teeth if it’s essentially required. This is not a money making practice and I truly believe they have their patients best interest at heart. A great practice!!
The best dental experience I have ever had! Receptionist and dentist Drew were friendly and professional, cannot thank enough.
Fantastic service and top quality dental work !
Great dentist. All the staff are friendly and professional. Would definitely recommend
So far I'm only an NHS customer and very happy with everyone I meet there
My wife has had more work done. They did private and combined where they charged
as much as possible to NHS first
Great service, always patient and really friendly. Can’t recommend them enough!
Very kind and considerate staff who show a lot of care for their patients. Drew and Seonaid are both excellent and do their utmost to help people out.
I recently seen Dr Ertz and on her advice went ahead with Invisalign treatment. Would highly recommend. She was very professional and gave me a number of options to straighten my teeth. My treatment is almost complete now and the practise and Dr Ertz have been really good at fitting me in to suit my work commitments.
My family is seeing dr Michie. Brilliant service; a very professional as well as kind attitude, our toddler son absolutely loves him and happily allows him to look at his first teeth. Highly recommend!
Fantastic service, lovely team, I actually enjoy going to the dentist these days:) My daughter was afraid of the dentist before meeting Dr Drew and now she wants to go for her check ups!
I have been a patient at Citrus NHS Dental Care for over 3 years now and I am very satisfied.
Back home in Italy I have always loved going to the dentist (I am aware this is not common) so it was important to find a dentist I could trust. Drew is my dentist and have always been really accommodating and listened to all of my needs. Recently, on Tuesday, I got 2 of my wisdom teeth taken out and, even if this process scared me a little bit, it went super smooth. No pain, fast and really efficient. Keep up the good work guys!
My experience with Dr Fotis Bousis was absolutely amazing. I removed two wisdom teeth and I barely felt his touch in my mouth, I get quite nervous when it comes to my teeth but he was extremely nice and calming with his ways. He was also always in time for the appointments, which I really appreciate. 100% would recommend.
Thank you Citrus- perfect from registering, booking and then attending. Such kindness and patience, highly recommend, thanks again.
A service I would confidently recommend. Being a person afraid of the dentist I was made to feel relaxed and my mind put at ease. Found them to be professional in every way.
Excellent professional care. Friendly and caring. Took their Coronavirus precautions seriously which I really appreciated.
Excellent pain free experiences with cheerful and kind staff.
Drew Michie has been my dentist for the last few years. I trust that guy 100%. It's like going to a dental spa: the dentist, assistants, receptionists- always professional and always kind.
Drew Michie is a fabulous dentist; very reassuring and calm approach. Would be great for anyone who is scared of the dentist. The service is very efficient with text reminders etc.
Both me and my daughter have been attending this dentist for several months now. I have had three fillings, whitening treatment and composite bonding all performed by Maria and Kelly. I was so unhappy with my teeth when I first walked into citrus but thanks to Maria and Kelly I now have beautiful teeth. I could not be happier with them, they are amazing! Maria has completely changed my life and helped me lose my fear of the dentist completely. I actually look forward to going to the dentist now which was far from the case before I attended this practice. Maria is an artist in my opinion and the best dentist I have ever come across. She is an absolute credit to this practice!
I love this dentist. I have always been a bit nervous of dentists in the past but they really make you relaxed and are so understanding. Love them.
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