Citrus Dental Care Complaints Procedure

We are comitted to providing you with the highest standard of dentistry possible but recognise that from time to time things may not go as you would have wished. This page gives you a brief overview of how to complain but our full complaints policy with all contact details can be found here.


If for any reason you are dissatisfied with any aspect of your care and treatment at Citrus Dental Care please do let a member of our team know immediately.  We will aim to resolve any issue quickly and effectively. Wherever possible we will do this immediately for you.

If you are not in the practice and you wish to make a complaint or raise a concern, simply contact our reception team in the first instance and let us know about your situation.  The reception team will  put you in touch with our team member whose role it is to resolve complaints, concerns or problems as rapidly as possible.

A full copy of our complaints procedure  is available online as a pdf or a word document


In the unlikely event of us not being able to resolve an issue regarding NHS Treatment you can contact

NHS Lothian Complaints Team

WaverleyGate
2 – 4 Waterloo Place
Edinburgh
EH1 3EG

Telephone: 0131 536 3370


In the unlikely event of us not being able to resolve an issue regarding Private Treatment you can contact

the Private Dental Complaints Service  more information is available at    www.dentalcomplaints.org.uk